A specialised and efficient claims handling service.


The true test of any insurance provider is the ability to handle claims quickly and effectively. COBRA London Markets recognise this and, at a time when many competitors are scaling down their claims departments, are committed to resourcing our claims function to provide the best possible service.

Our claims service:

  • is focussed on quality and provides a friendly, helpful and efficient service
  • believes in providing effective communications
  • utilises a large network of proven and experienced specialist adjusters, experts and legal advisors
  • draws upon our specialist claims knowledge and skills in liability, property, professional indemnity and reinsurance, particularly in the construction industry
  • regularly reviews claims in progress to provide clients with up to date information
  • uses a good system infrastructure with good technical support, managed by experienced claims handlers
  • has extensive knowledge of the Lloyd’s and Company markets
  • has a good reputation for high service levels, setting us apart from the market
  • listens to our clients and responds to the changing needs of the market

COBRA London Markets deals with a wide range of insurers and a large number of different policy covers. Consequently, the claims procedure for each can vary. In principal, claims can be separated into two main categories:

Motor claims


The Motor Fleet department at COBRA London Markets only places business with markets that provide exceptional standards of service, especially at the time of a claim when it is needed most.

In the vast majority of cases, it will be possible for you to achieve a satisfactory outcome direct with the Insurer and we hope you find the links on the Motor Fleet Claims page useful.

However, if you should require our assistance, please do not hesitate to contact us, we will be happy to help. As always, we would also invite your feedback to help us continue improving our services and the services of our business partners. Please take a moment to email Jason Reding  with your comments.

Claims Contacts:

Rob Atkins

Claims Manager

0207 204 8859

Click here to email



Hannah Lincoln

Senior Claims Executive

020 7204 8808

Click here to email



Carol Allam

Claims Executive

020 7204 8812

Click here to email

CLM Product Directory - Download here
CLM Product Directory May 2017.pdf
Adobe Acrobat document [2.7 MB]






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